Account Executive

Job Title: Account Executive
Department: Operations
Reports to: Client Services Manager

Main Responsibility (purpose/objective)

Essential Duties/Responsibilities

Build and maintain long-term relationships with clients, brokers and providers using various benefits administration software platforms (SaaS)
Understand the high-level goals that technology plays within the client’s business plan in order to present potential risk factors, while looking for and driving continuous process improvements/efficiencies
Triage customer correspondence and technical issues for clients, escalating to both internal and external teams when necessary to resolve issues
Participate in implementation project for new groups assigned including weekly check in calls and testing of system functionality to ensure accuracy of configuration
Train clients on new and existing system features and services (prepare and conduct technical/product presentations and demos as required)
Coordinate the Open Enrollment process for each client within their assigned portfolio, which includes handling all communication with the client, delegating appropriate tasks to internal teams, maintaining quality assurance
Coach and mentor other team members
Assist in other special projects as needed

Requirements/Qualifications

Experience in employer-sponsored benefits and industry standards
Proven customer service ability
Strong computer skills with immediate to advance knowledge of MS Office suite
Professional verbal and written communication skills for all personnel levels
Excellent organizational and time management skills with the ability to prioritize tasks
Perform job functions accurately, evaluate data from multiple sources and execute projects with attention to detail

Preferred Qualifications

Please submit your resume and cover letter to careers@apprizetechnology.com.