Account Executive

Job Title: Account Executive
Department: Operations
Reports to: Client Services Manager

Main Responsibility (purpose/objective)

Manage the relationships with Client, Broker partners and Carriers with a focus on improving products and services, to retain the book of business managed.
Ensures all work delivered to the client is completed accurately and with the highest degree of quality and emphasis on a “best practice” approach.

Essential Duties/Responsibilities

Build and maintain long-term relationships with clients, brokers and providers using various benefits administration software platforms (SaaS)
Understand the goals that technology plays within the client’s business plan in order to present potential risk factors, while looking for and driving continuous process improvements/efficiencies
Triage customer correspondence and technical issues for clients, escalating to both internal and external teams when necessary to resolve issues
Participate in implementation project for new groups assigned including weekly check in calls and testing of system functionality to ensure accuracy of configuration
Train clients on new and existing system features
Coordinate the Open Enrollment process for each client within their assigned portfolio, which includes handling all communication with the client, delegating appropriate tasks to internal teams, maintaining quality assurance

Requirements/Qualifications

Minimum 4 years of previous experience in employer sponsored benefits and industry standards
Proven customer service ability
Strong computer skills with immediate to advance knowledge of MS Office suite
Demonstrated written and verbal communication skills for all personnel levels
Ability to perform job functions and accurately with attention to detail

Preferred Qualifications

Please submit your resume and cover letter to careers@apprizetechnology.com.