Account Specialist

Job Title: Account Specialist
Department: Operations
Reports to: Client Services Manager

Main Responsibility (purpose/objective)

Provide support to Client Service Manager and Account Executive positions, assisting in implementations, renewals and ongoing support.
Provide excellent customer service to the Clients within the internal Team structure

Essential Duties/Responsibilities

Level 1 Support: Directly respond to and communicate with clients and end users, escalating to internal teams when necessary
Prepare/configure excel data files and system reports
Reconcile carrier billing and enrollment discrepancies
Process ongoing HR administrative task as assigned per client, such as Event approvals, Dependent Verification and EOI Approval processing within the benefit administration system
Assist in other special projects as needed

Requirements/Qualifications

Strong attention to detail and accuracy in work
2+ years of previous client-facing experience, with emphasis on Employee Benefits
Proficient to intermediate level MS Excel skills (VLOOKUP, Pivot Tables and other Functions)
Excellent written and verbal communication skills for all personnel levels
Strong trouble shooting skill set with ability to put solutions into place within a self-directed environment

Please submit your resume and cover letter to careers@apprizetechnology.com.