Client Services Manager

Job Title: Client Services Manager
Department: Operations
Reports to: Director of Client Services

Main Responsibility (purpose/objective)

Lead and mentor within a Team Structure, supporting the company core values.
Client Success and Retention of groups within Team Structure, acting as first point of issue resolution.

Essential Duties/Responsibilities

Lead New Client Implementations
Client management: Build and maintain long-term relationships with clients, brokers and providers using various benefits administration software platforms
Directly manage a Team Structure, inclusive of Account Executive(s), Account Specialist(s), and Data Specialist(s) to assist in support, renewals, and ongoing client facing projects as well as resolve escalated issues.
Participate in technical/product presentations and demos as needed in coordination with Sales Team
Collaborate with Client Services Director, other Client Services Manager(s) and Systems Configuration Manager to provide proactive communication to clients.

Requirements/Qualifications

5+ years of experience in employer sponsored benefits and industry standards
3+ years of experience in bswift benefits administration system
Proven customer service ability to include identifying potential outcomes and impacts due to changes in site configuration, benefits offered, etc.
Demonstrated written and verbal communication skills for all personnel levels
Ability to perform job functions and accurately with attention to detail
Expertise in ACA administration
Previous management experience preferred

Please submit your resume and cover letter to careers@apprizetechnology.com.